You access the Cisco Crosswork Assurance user interface through your web browser. The UI uses several third-party cloud-based services to enhance your experience. Your browser accesses these services directly when you use Cisco Crosswork Assurance.
Supported Browsers
The product is tested to support:
- Modern chromium-based browsers (Chrome, Edge, Brave)
- Client screen resolutions of 1024 x 768 and higher.
Cisco Crosswork Assurance also works on Firefox and Safari, but those browsers are not formally tested or supported.
Microsoft Edge Legacy is not supported.
Connectivity Requirements
Your system requires connectivity to the following URLs for an optimal experience. The following table describes the key services that the Cisco Crosswork Assurance UI application uses:
| Service | Description | URL(s) | Impact without connectivity |
|---|---|---|---|
| CX AI Assistant | In-app chat support from both AI agents and the Cisco Customer Experience team | https://cx-ai-assistants.cisco.com wss://cx-ai-assistants.cisco.com https://cx-ai-assistants-stage.cisco.com wss://cx-ai-assistants-stage.cisco.com https://inproductexperience.cisco.com https://inproductexperience-aws.cisco.com wss://inproductexperience.cisco.com https://cxfiles-v4.cxapps.cisco.com https://cxd-prd-files-bucket.s3.amazonaws.com https://cx-files-prd-crr-bucket.s3.us-west-2.amazonaws.com https://id.cisco.com https://int-id.cisco.com https://sdk.amazonaws.com https://checkip.amazonaws.com |
Go through the Cisco support portal to raise support tickets. |
| Intercom | In-app chat support from the Cisco Customer Success team | https://*.intercom.io wss://*.intercom.io https://*.intercom.help https://*.intercomcdn.com https://*.intercomassets.com https://intercom-sheets.com https://*.intercomusercontent.com https://accedian.com |
Use on-site resources, or raise tickets via web, phone, or email. For more information, see Technical Support. |
| Document360 | Product documentation (including embedded videos), searchable through Intercom or directly via the website | https://document360.io https://docs.accedian.io https://s3.amazonaws.com/intercom-sheets.com https://cdn.jsdelivr.net/ https://www.youtube.com https://player.vimeo.com https://fast.wistia.net |
Online documentation will be unavailable without connectivity. Key information may have to be exported as PDFs. |
| Google DNS | Used to reverse-lookup public IPs. Connectivity is also required when generating dashboard reports. |
https://dns.google |
Hostnames of public IPs will not be available. |
| Mapbox | Retrieval of geographic maps for dashboards and inventory. Connectivity is also required when using maps in generated reports. |
https://*.mapbox.com |
Maps will not render, leaving a blank canvas on dashboards and reports. As of Analytics 23.04, maps are only relevant for session data. |
| Geonames | Geographical database used to translate user-provided names to actual locations. | https://download.geonames.org |
Maps will not render correctly. |
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